Our Policies

3.1 What Are Cookies?

Cookies are small files that websites may store on your device to support functionality, remember preferences or provide information about website usage.

Our website may use cookies and similar technologies to help provide a secure and effective browsing experience.

3.2 Types of Cookies

Strictly Necessary Cookies

These support essential website functions such as security, login sessions, booking functionality and shopping baskets where applicable.

Analytics Cookies

These may help us understand how visitors use our website so that we can improve its performance and usability.

Functional Cookies

These may remember preferences or support optional features.

Marketing Cookies

If used, these may help measure advertising effectiveness or support relevant marketing activities.

3.3 Your Cookie Choices

Where consent is required, we will ask for your permission before using non-essential cookies.

You will be able to accept or reject optional cookies and manage your preferences through our website's cookie controls.

Strictly necessary cookies may operate without consent where a legal exemption applies.

3.4 Third-Party Cookies

Some website features, such as embedded booking tools, videos, payment services or learning platforms, may involve third-party technologies.

Details of the cookies used, their providers, purposes and durations will be available through our cookie information or preferences panel.

3.5 Updating Your Preferences

You can revisit your cookie choices using the Cookie Settings link on our website, where this feature is available.

You may also manage cookies through your browser settings.

4.1 Our Approach

We understand that plans can change and aim to manage appointments with fairness, understanding and professionalism.

To help us provide a reliable service to all clients, we kindly ask that you familiarise yourself with our booking arrangements.

4.2 Consultation Bookings

All new Body Clinic clients must complete a consultation before booking their first treatment.

Consultation appointments are subject to availability and confirmation.

Any applicable consultation fee will be clearly displayed before booking.

4.3 Rescheduling & Cancellations

We kindly request at least [24 or 48 hours — to be confirmed] notice if you need to cancel or reschedule an appointment.

Please contact us as soon as possible if your circumstances change.

Any cancellation charge or retained deposit will be clearly communicated before booking and will be fair and proportionate to the reasonable loss caused by the cancellation, taking account of costs saved or appointments refilled.

4.4 Late Arrivals

If you arrive late, your appointment may need to be shortened or rescheduled depending on the time available and the nature of the service.

We will explain any applicable charge before confirming the booking.

4.5 Missed Appointments

If you are unable to attend, please contact us wherever possible.

A reasonable missed-appointment charge may apply where it has been disclosed in advance and is consistent with applicable consumer law.

4.6 Deposits & Advance Payments

Where a deposit or advance payment is required, the amount and applicable conditions will be confirmed before payment.

Deposits are not automatically non-refundable.

Any deduction following cancellation must be lawful, fair and proportionate.

4.7 Treatment Packages

Where a course of treatments is purchased, the package price, including sessions, scheduling arrangements, validity period and cancellation terms will be explained before purchase.

Requests to cancel unused sessions will be assessed in accordance with the agreed terms and applicable consumer rights.

4.8 If We Need to Cancel

On occasion, we may need to rearrange an appointment due to unforeseen circumstances, equipment issues or safety considerations.

Where we cancel an appointment, we will offer a suitable alternative date or an appropriate refund for the affected service.

4.9 Statutory Cancellation Rights

Certain purchases made online, by telephone or away from business premises may carry statutory cancellation rights, including a 14-day cancellation period where applicable.

Exceptions and special rules may apply, including where services begin during the cancellation period at the customer's express request.

Any statutory rights will take precedence over our standard appointment cancellation arrangements.

4.10 Academy Enrolments

Academy course cancellations, refunds, rescheduling and digital learning access may be subject to additional course-specific conditions.

These will be made available before enrolment or payment.

Applicable statutory rights will be respected.

4.11 Contacting Us

If you need to change an appointment, discuss a payment or raise a concern, please contact us as soon as possible.

Email: [Insert business email address]

We appreciate your understanding and look forward to welcoming you.